Enhancing Patient Education and Satisfaction Through Video for Novel Surgeries in Urology Outpatient Care

Abstract

Patient satisfaction is a vital metric for evaluating healthcare quality, especially in urology outpatient units serving predominantly elderly patients. Extended waiting times and limited staff availability can contribute to patient stress and dissatisfaction. While traditional communication methods, such as Patient Information Leaflets (PILs), aim to bridge knowledge gaps, they often fall short due to their complexity and the need for higher health literacy.

This study explores the use of video as an alternative educational tool to address these challenges. A seven-minute video was created to educate patients about benign prostatic hyperplasia (BPH) and a novel surgical treatment. The video, featuring automated and real-voice narration, provided a structured overview of treatment strategies, the surgical procedure, and expected outcomes. It was shown on a loop in waiting areas and made accessible through the hospital’s intranet.

Patient feedback was collected via a questionnaire, measuring satisfaction, comprehension, and overall impressions using a 5-point Likert scale. Among 895 participants, 85% agreed that the video effectively utilized waiting time, while 81% felt it improved their understanding of treatment options. Notably, 59% reported an increased interest in pursuing surgical therapy after watching the video.

Results indicate that videos are a highly effective medium for enhancing patient comprehension, engagement, and satisfaction compared to traditional PILs. By proactively addressing communication gaps, video education reduces patient anxiety and enriches the outpatient experience. Future research could extend this approach to other medical specialties to further improve patient-centered care.